21 March 2020
Dear DStv and
With everything that is changing around us in these
challenging times, you can rely on us to put your needs at the heart of
everything we do. As circumstances require you and your loved ones to spend
more time at home, we remain committed to supporting you with the best
available programming, to keep you and your family entertained and informed. As
we all adjust to new ways of living, you can trust us to be your constant
companion wherever you are.
In light of the disruptions to the school year in some
markets, we are working to give you access to the best available educational
content, to help keep young minds stimulated and engaged.
We will provide you with broad access to credible
information at this time, by making news channels more widely available across
the continent. We have been in constant communication with health authorities such as
the World Health Organisation, and we will be rolling out an Africa-wide public
service announcement on Covid-19. It is
important that all of us take heed of the announcements and advice from trusted
experts so that we can look after our own health and that of our loved ones.
To ensure that we provide you with the broad access to credible information at this time, we're making news channels more widely available in our markets. From today we have included CNN (channel 401), Euronews (channel 414), BBC World News (channel 400), Aljazeera (channel 406) and Africanews (channel 417) as well as the many other local DStv news channels in markets. GOtv customers will also get the brand-new channel Africanews (channel 47) available on GOtv Max and Plus.
We are making revision accessible
for lessons and edutainment, adding educational channels Da Vinci
318 and GOtv 66) and fun programming on Cartoon Network (channel 310 and GOtv 67)on
DStv Access until the end of May to help keep young minds stimulated and
As you are aware, live sport is
massively impacted; we have acquired the best award-winning sport documentaries
from around the globe and produced thematic channels for you to relive the
greatest sporting moments of all time. In addition, we have opened SS1 to DStv
Compact plus and Compact, this channel will thrill customers with past sport
stories that have created some of sports most magical moments. Also opened is SS7
which will showcase Motorsport action to DStv Access. While GOtv customers will
have access to GOtv Select 4
opened to compact customers to Re-Live the
Premier league. GOtv Select 5
which will showcase past WWE content will
also be opened to Compact and Family customers.
We care for our staff and during this
time we have encouraged those that are able to work from home to do so. This
means that you may experience a delay in our ability to service you. However,
we have a number of self-service and online platforms available, and we will do
our best to sort out any issues you may have, timeously.
How to set up for the next few weeks?
These unusual circumstances have impacted
a number of sports, film and production crews globally, as they are not able to
continue working. We will keep you updated in the coming days and weeks as to
programme schedules and changes on https://www.dstvafrica.com/en-na/home
Thank you for your continued and valued
support over this time.